Privacy Policy

Shining Hope Foundation respects your right to privacy and will only collect Personal Information that you voluntarily provide to us and will only disclose it or use it for purposes as disclosed in this Privacy Policy or as disclosed by us at the time information is requested from you.

When you visit our website, Shining Hope Foundation does not automatically collect any information that could personally identify you. Your Personal Information is only collected when you voluntarily submit it, for example, when you subscribe to our newsletter or email updates, participate in online interactive activities, endorse our campaigns or make a donation.

We have created this Privacy Policy to explain what personal information we collect about you and the purposes for which we may use such personal information. We will always treat your personal information with respect, as well as handling it in accordance with the law. If at any point you do not wish to be included on any of our marketing mailing lists, please see the heading “How do you stop us from using your information other than for dealing with a specific enquiry?” below for instructions on how to let us know.

Who are we ?

Shining Hope Foundation is registered in England and Wales as charity n°1137001 and as company limited by guarantee n°7241227 with a registered office at 6 – 6a Ashley House – Ashley Road – Tottenham Hale London England N17 9LZ. We are the Data Controller under the terms of United Kingdom’s Data Protection Act 1998 in respect of the personal information to which this Privacy Policy applies.

What information do we collect from visitors to Shining Hope Foundation’s Website

We collect information from you if you choose to contact us with an enquiry or if you fill in one of the forms displayed on Shining Hope Foundation’s Website. The information we collect includes your contact details (such as name, postal address and email address) together with other information that you provide to enable us to respond to your enquiry. You warrant that any information you supply to us is accurate and up-to-date, that you will inform us if any such information requires updating and that if you submit personal information about a third party to us you have that third party’s permission to do so.

How do we use your personal information?

As well as dealing with your enquiries, we may use your personal information to provide you with details of the services we offer, changes to Shining Hope Foundation’s Website, fundraising and other campaigns we are running and other information about Shining Hope Foundation and its activities which we think you may find of interest. We may send you this information, if we have your consent, by email. We will always give you the opportunity of opting out of receiving email communications from us each time we contact you.

How do you stop us from using your information other than for dealing with your specific enquiry?

If you do not wish to receive this information other than as necessary to deal with your specific enquiry, or you wish to receive information only via a preferred medium, please email us at contact@shininghope-foundation.org with details of your request. If may take up to five working days to deal with your request.

How do you update your Personal Information?

Where necessary, you may correct or update any Personal Information that you have provided to us by following the instructions at the sign-up page for each of the services or features described above or by following the instructions listed on the emails you receive from us.

How do you unsubscribe and remove your data?

If you would like to unsubscribe from any of the Shining Hope Foundation website services and features, please follow the instructions within each listing or at the bottom of the emails you receive once signed up for the Shining Hope Foundation service or feature.

Which Third Parties Might We Disclose Your Personal Information To?

We will not otherwise sell, trade or rent your personal information to third parties. We disclose aggregate statistics about those who use Shining Hope Foundation’s Website and related information to third parties but these statistics do not include information which could enable you to be identified.

What If You Make A Donation Online?

If you make a donation online using the links provided on Shining Hope Foundation’s Website you will be transferred to a secure server. That secure server will be operated by a third party payment processor (in the case of donations by credit or debit card). The payment processor will collect your credit card, debit card or (if paying by direct debit) bank account details along with other information in order to process your donation. The information you provide when donating online or by any other method listed on Shining Hope Foundation’s Website will only be used in accordance with the terms of this Privacy Policy.

What About Third Party Websites That You Can Access Via Shining Hope Foundation’s Website?

Shining Hope Foundation’ Website contains many links to other sites on the web. We cannot control and are not responsible for the privacy practices or content of these other websites. We encourage you to review the privacy policies for these websites before you submit any Personal Information.

Security Of Your Information

We keep secure records which contain personal information about you in accordance with the requirements of the Data Protection Act 1998. No information transmitted via the Internet can be guaranteed to be completely secure during transmission: we cannot warrant the security of any information you transmit to us before we receive it. It is also possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us. We will retain your information for a reasonable period or as long as the law requires. Please note that in accordance with our security procedures we may request proof of your identity before disclosing personal information to you.

What If You Use the “Send to a friend” Facility

Shining Hope Foundation’s Website contains a facility which allows you to send an email to a third party using contact details supplied by you. We will only use the third party’s contact details for the purpose of delivering the email unless that third party consents to us using its information for other purposes. If you choose to use this facility you will be the data controller in respect of the third party’s contact details and we shall merely be providing the medium by which your email is delivered. If you use the facilities you shall be bound by the conditions set out in our Terms of Use.

How Will You Know If We Make Any Changes To This Privacy Policy?

We may amend this Privacy Policy from time to time. If we make any substantial changes to the way in which we use your personal information we will notify you by posting a notice on the homepages of the various websites which are incorporated in Shining Hope Foundation’s Website. You can view the current version of our Privacy Policy at any time by clicking on the Privacy link on any page Shining Hope Foundation’s Website. You are bound by any changes we make to this Privacy Policy with effect from the date of the change.